01 / Workflow
Four stages.
Send the detailsEmail the source platform, domain and approximate data size to support@rackpine.com for a migration assessment. Never include passwords in the email.
Scope reviewSupport reviews what needs to move: site files, databases, email, DNS. You are told how access should be provided before any credentials are shared.
Test on RackpineCheck the copied site before changing DNS. Compare pages, forms and logins.
Switch DNSUpdate nameservers or records at your registrar. Moving DNS includes MX and TXT records; copy them first or email and verification records stop working.
02 / Prepare
What to prepare.
Domain and registrar accessYou change nameservers or records at the registrar, not Rackpine.
Current DNS recordsExport or write down every A, CNAME, MX and TXT record.
Data sizeApproximate file and database sizes help choose a plan with enough capacity.
A fresh backupKeep a copy at the old provider until the new site has been checked.
03 / Storage
Storage migrations.
For buckets, copy objects with rclone or another S3 compatible tool. Rackpine storage supports a common subset of S3 operations, so test your tool with a small bucket first.
04 / Questions
Migration questions.
Is migration free?
The assessment must state site count, files, databases, mailboxes, DNS, testing, rollback responsibilities and any fee. Work outside that scope is not implicitly included.
How long does it take?
A schedule is agreed after assessment. Keep the old service and your backup until testing is complete.
Send the migration details.
Include source platform, domain and data size. No passwords.